Remote & Work From Home

IT Solutions for Team Productivity

Enable a Remote Workforce

The trend to remote work and work from home continues to accelerate, especially for companies employing knowledge workers. What was once a niche idea is now mainstream. ZAG Technical Services has offices in four locations and employees in six states. We are distributed and enable remote work ourselves, so we know what works and what doesn’t. In fact, our team comes from multinational companies like Microsoft and Oracle, while others have managed teams on multiple continents. We can recommend solutions leveraging software services alone, or for larger enterprises hardware and virtual desktop solutions. We advise your team about security, remote access, network stability and performance, and of course team collaboration and communication with a security-first approach. Most importantly, we help companies with process planning and implementation through well architected frameworks and thoughtful design.

Enable a Remote Workforce

Process First, technology Second

Productivity

Before considering the technology needed to solve your remote work challenges, take the time to understand how your team works remotely. The challenge we’re all really solving isn’t the work itself, it’s how we maintain employee engagement and productivity.

SECURITY

Security should be top of mind, especially if you’re spinning up a remote team in a short timeframe. Multifactor authentication (MFA) is a quick win and be sure that laptop backups are remote. Implement email security best practices such as safe links, impossible travel, auto-forwarding alerts and flagging external emails.

Software & Tools

Employees need to talk with colleagues in real time, with quality of service expectations as if they’re in the office. Consider application and data access needs, whether from a cloud like Microsoft OneDrive or from behind your corporate firewall. Are VPNs and virtual desktops a requirement? If so, be ready to setup data access and retention policies.

Team Management

Employees need to talk with colleagues in real time, with quality of service expectations as if they’re in the office. Consider application and data access needs, whether from a cloud like Microsoft OneDrive or from behind your corporate firewall. Are VPNs and virtual desktops a requirement? If so, be ready to setup data access and retention policies.

Technology Solutions

Hardware & software powering remote work

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Once you have your remote work and work-from-home process and procedures locked in, you’re better placed to make the right long-term technology decisions. ZAG can help you make the right technology choices today, that will grow with you tomorrow.

Communication Solutions

Microsoft Teams solves for real-time chat, meetings and short video communication. We use it at ZAG, and we benefit from how it organizes team engagement in a structured way, helping people remain focused on their work.

Collaboration Solutions

In addition to Teams’ chat functionality, it is an excellent collaboration and work hub that integrates seamlessly with Office 365. We find it provides employees a single view into their workday, improves productivity by reducing the need to jump between apps, and keeps the lines of communication open.

Remote Network Access & Stability

For workers who need remote access to enterprise networks, we can help with Microsoft RDS and Citrix XenApp/XenDesktop deployments. Creating network segmentation will keep nefarious attacks from access to your entire network. We can also look at network performance to determine how your users access the application to optimize bandwidth to provide high QoS.

Security Solutions

Multifactor authentication is a must, and ZAG can help with Azure Active Directory, Okta and Cisco Duo deployments. We backup all laptops in the event of theft using CrashPlan, and we recommend that you do too. We strongly advise that you protect your networks with solutions like Cisco Umbrella.
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